Legal
Privacy Policy
Agile Plant Solutions, LLC, doing business as AgilePlant ("AgilePlant", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website at agileplant.com and our customer support portal at support.agileplant.com (together, the "Sites"). By using the Sites, you agree to the practices described in this policy.
Information we collect
Information you provide to us
- Contact and inquiry details you submit through our forms or by email, such as your name, company, job title, email address, phone number, country, and the contents of your message.
- Account information when you register for the support portal, such as your name and email address.
- Records of your correspondence with us, including support requests, feedback, and survey responses.
Information we collect automatically
- When you visit the Sites, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, operating system, referring and exit pages, pages viewed, and the dates and times of your visits.
- We use cookies and similar technologies (such as web beacons) to operate the Sites, remember your preferences, and understand how the Sites are used. See “Cookies and analytics” below.
How we use your information
We use personal information to:
- Respond to your inquiries and provide customer service and technical support;
- Provide, operate, maintain, and improve the Sites, our software, and our services;
- Process licensing, fulfill orders, and manage our contractual relationship with you;
- Send administrative information, product updates, and — where permitted — marketing communications;
- Analyze usage to improve performance, content, and user experience;
- Comply with legal obligations and protect our rights, our users, and the public.
Where required by law, we rely on legal bases including your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations.
Cookies and analytics
Cookies are small files placed on your device. We use them to keep the Sites functioning, remember your settings, and measure traffic and usage with analytics tools. You can set your browser to refuse or delete cookies; however, some parts of the Sites may not function properly without them.
How we share your information
We do not sell your personal information. We may share it with:
- Service providers and contractors who perform services on our behalf — for example, web hosting, form processing (Formspree), email delivery, and website analytics — and who may use the information only to provide those services;
- Professional advisors and authorities where necessary to comply with the law, enforce our agreements, or protect the rights, safety, and property of AgilePlant, our users, or others;
- A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets.
How we protect your information
We maintain reasonable physical, technical, and administrative safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal obligations, after which we delete or anonymize it.
International data transfers
AgilePlant is based in the United States, and your information may be processed in the United States or other countries that may have different data-protection laws than your country of residence. Where required, we use appropriate safeguards for such transfers.
Your privacy rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, update, delete, or receive a copy of it; to restrict or object to certain processing; and to withdraw consent. Residents of the European Economic Area and the United Kingdom have these rights under the GDPR and may lodge a complaint with their local supervisory authority. Residents of certain U.S. states (such as California) have rights to know about, access, and delete personal information and to opt out of its sale — and we do not sell personal information. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.
Marketing choices
If you receive marketing emails from us, you can opt out at any time by following the unsubscribe link in the email or by contacting us. We may still send you non-promotional messages about your account or transactions.
Third-party links
The Sites may contain links to third-party websites that we do not operate or control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies.
Children’s privacy
The Sites are intended for engineering and business professionals and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. We encourage you to review this page periodically for the latest information.
Governing law
This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
Agile Plant Solutions, LLC (DBA AgilePlant)
2245 Texas Dr, Suite 300
Sugar Land, TX 77479, USA
Email: [email protected]